Voice Operator Panel is a professional softphone for operators and receptionists providing a powerful software switchboard and attendant console.
The application can be used as a standalone softphone or combined with any analog or VoIP slave phone to handle calls.
The user can pick up incoming calls, put them on/off hold, initiate unattended transfers or call users and initiate attended transfers.
Transfers can be initiated through a contextual menu, using configurable keyboard shortcuts or using intuitive drag and drop.
Multiple users directories are supported, these directories can be loaded from XML files, from LDAP servers or from Outlook contacts.
Each directory contains a list of users.
Each user has a picture and information such as Company, Office, Department, Title.
Each user has multiple contacts such as Phone, Mobile, Home, Voicemail, E-mail, XMPP, MSN, Web.